User story - Abinger Cookery School
"Customers prefer me to make the booking incase something was to go wrong. By using Crezco I can take all their details first and then send them the payment link so that I can book them a place."
Lizzie
Owner, Abinger Cookery School
Company intro
The Abinger Cookery School is a cookery school near to Dorking in Surrey, run by a group of food-loving enthusiasts. The school offers a personal approach to cookery lessons. They teach in small groups, allowing time to get to know people and to encourage them to improve their cooking skills.
Key benefits
- Instant reconciliation
- Increased customer satisfaction
- Easy to use payment solution
Challenge
Human interactions are thankfully still a thing and people like to talk to someone when it comes to getting things done because they want to be sure that everything will go according to plan. This is particularly true when payments and money are involved. Clients are scared of being charged twice or that there is an unexpected error leading to a last-minute booking cancelation.
"I find customers want to call and speak to a person when making bookings. They prefer me to make the booking incase something was to go wrong. By using Crezco I can take all their details first and then send them the payment link so that I can book them a place. This means they know it is now in my hands and I can process their booking. At the end of the day if anything goes wrong it's up to me!"
The Abinger Cookery School needed a simple payment solution able to generate payment links on the go while avoiding any human error risks.
Solution
The Abinger Cookery School chose Crezco for its account-to-account payment solution. They can collect tuition fees instantly for free via a payment link or a QR code and confirm the booking in seconds.
"Crezco is very easy to use to send links to customers"
Collecting payments with Crezco is a no brainer as the school is using Xero to send invoices. Crezco's full integration with Xero makes the payment process very easy for customers and allows the Abinger Cookery School to attach a "Pay now" button directly into sent invoices. Customers can use the link to pay in seconds, rather than having to pay manually through their bank. The result is a human-error-free payment solution and an automatic reconciliation process.
Results
Since using Crezco's instant account-to-account payment solution, The Abinger Cookery School's customers have commented on the ease of booking and payment. The school can now onboard students easily and with confidence while spending less time on administrative tasks.
"Our customers are happy!"
With this partnership, the Abinger Cookery School joins thousands of companies using Crezco to simplify and accelerate their payment processes for free. They can now enjoy a fast, easy-to-use and secure payment solution.
Next steps
The Abinger Cookery School wants to encourage people to share a great moment together while learning to cook delicious food. They will focus more on hosting corporate and private events in the near future.
"We are trying to work on encouraging corporate and private events to come to the school. It has been hard during the pandemic and we want families, friends and colleagues who have not been able to see each other to get together while learning to cook delicious food."
